Due to the outbreak of COVID-19 (Coronavirus), travellers, and the travel industry as a whole, have faced unprecedented challenges. We are aware you will have many questions about how this affects your plans. These resources may help, and you can also contact us about your specific trip.
The good news is that it looks like a vaccine(s) maybe become available during early 2021 and possibly airports will start to provide incoming testing to help international travel to start again.
Our team are continuing to work extremely hard to respond to the volume of calls and emails we are experiencing. Thank you in advance for your understanding and patience, and we will be back in touch with everyone who has reached out to us as soon as possible.
Similar to 2020 we plan to provide as much flexibility as possible to allow you to book a 2021 holiday with confidence knowing that if the situation should change you will be allowed to adjust your plans by moving your holiday to another date.
As Covid-19 spread throughout Europe, each country had its own planned approach. This consequently means that each of our trips is treated individually. Most trips were operational by the summer of 2020 again.
Our priority is, and will always be, to ensure the safety and wellbeing of our customers, staff and partners.
We monitor the situation, which can change on a daily basis.
As we approach 2021 summer season we hope travel will be getting back to some kind of normal however should travel be disrupted again we will try to look out around 2-4 weeks to decide which tours might be affected.
Q – I have paid our holiday balance – but will our trip take place as planned.
If we find your trip cannot take place, we will contact you as soon as possible and offer you the choice of:
Q – My holiday balance is due to be paid soon what are our options.
Q- My flight has been cancelled by my airline
In this situation, we cannot offer any refunds. Please see above what your options are depending on whether you have paid your holiday balance or not.
Thank you for your continued patience during these unprecedented events. Our team are working extremely hard to respond to the volume of calls and emails we are experiencing. Thank you in advance for your understanding and patience, and we will be in touch with everyone affected as soon as we can.
We closely monitor and follow Government travel advice via the Foreign and Commonwealth Office(FCO). Our decision-making for customer travel will directly reflect both the FCO Advisory Levels and any change in UK Government advice will also change our approach.
We also closely monitor the World Health Organization (WHO) for information on Coronavirus itself, the global situation and tips for prevention.
Lastly, we are in regular contact with our partners on the ground who can provide local insight and relevant details pertaining to Hooked on Cycling and Walking trips.
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