+44 (0)1506 635399 info@hookedoncycling.co.uk

FAQ

Please find below our frequently asked questions for our guests. Please read our information page first in case you find the information you are looking for there.

Questions relating to pretour

Before Tour

How fit do I need to be for the holiday?

Our cycling and walking holidays are designed for people of all ages and levels of fitness. On our information page, we have information on the levels of the holidays. This will give you an idea of what level of holiday you should be looking at.

Do you have cycling holidays suitable for children?

Of course! On our trip search page, you will find all our tours with lower-level grading which could be suitable for children. If you need any advice give us a call or send us an email and we can help you out further.

Do you have tours that are suitable for non-cyclists too?

We have a couple of tours that would be suitable for non-cyclists while the cyclists go out for the day. These would be our “bike and boat” tours, cycle resort, or the fixed location holidays. If you would like to know more please contact us and we would be happy to help.

Do you allow bookings from solo travellers?

Yes, we do! The tours that are suitable will have a single supplement price on our booking page.

Can I rent a bike?

Yes, you can rent bikes on all our tours, however, if you wish to bring your own bike then you can do. Your bike must be in good working order. On some of our tours where transfers with bikes are needed, there may be a local fee for you to pay to transfer your own bike.

What types of bikes are available to rent?

On most of our tours, we have hybrid style bikes to rent. The types of bikes available on each tour do differ. On some tours, we have e-bikes, race bikes, and tandems also available. Please contact us if you are looking for a certain type of bike

Do I need travel insurance? 

All guests should have adequate holiday insurance to cover you for cycling/walking, medical expenses and for cancellation or curtailment of your holiday. Check out our Travel Insurance page for more information.

 

What is an EHIC Card/GHIC Card?

GHIC (Global Health Insurance Card) is for UK citizens only and lets you get state healthcare at a reduced cost or sometimes for free. Travel insurance is always needed in addition to the GHIC. For more information please see the NHS GHIC Website

PLEASE NOTE: The GHIC card is FREE of charge. Do not use a company that charges. If you have one of the old EHIC, then you can still use these if they are in date. If your card is no longer in date then you must apply for a GHIC instead. 

Can a tour be altered?

Generally, the answer is yes if the tour is available to start on any day of the week (this information can be found on the individual tour page) However please contact us with your individual needs so we can assist you further with your booking. 

Can we book extra nights with you? 

Yes of course. You can book extra nights during the booking process. If you need any advice please contact us and we will help you out with your booking. The only constraint may be the availability of the accommodation.

Can you arrange flights?

Flights are not included in our holidays.  If you need any help we can point you in the right direction. We always recommend that you wait until your booking is confirmed before you book any flights.

Do I need a visa?

Citizens of the UK do not need a visa within the European Union. Members of other countries should check with their own embassies the visa requirements before travelling. Check out our Passport, Visas and Health page for more information. 

Will I receive tour material?

Yes, we normally send your tour material by email about 3-4 weeks before your trip departure date, should you be leaving earlier please inform us without any delay. If your tour package includes published maps/guidebooks we shall post these to you 3-4 weeks before your departure, should you leave for your holiday early please advise us so we can post these items earlier, failure to notify us will result in these items not being available for your tour.

When will payment be due?

Upon sending your booking form you will be required to pay £300 per person deposit. Then 10 weeks before the holiday start date the remaining balance will be due. Please note some tours require a larger deposit, this will be mentioned on the tour page.

Questions for while on tour

While On Tour

Do I need to bring money for food?

Generally, yes. All the holidays include a daily breakfast. Some also include lunch and an evening meal. Where they are not included, you are free to choose where and when to eat. Details are given with each individual tour.

What type of accommodation can I expect?

Our accommodations are normally either small hotels to good quality B&Bs. Some are unique and some are traditional with that local area. On the Cruise and Cycle holidays the accommodation is mainly in cabins with bunk beds or low beds.

Where can I leave my car for the duration of the holiday?

In most cases, you can leave your car for the duration of your holiday in the car park of the hotel used for the first night’s accommodation. Where parking is not available at the first hotel, you will be advised of the alternative arrangements made for you. Some car parking may have a local fee which you will have to pay upon arrival.

How much luggage can I bring?

Your luggage is transported for you every day (unless on a non-moving tour). Luggage is limited to one bag per person and with a weight limit of 20kg*. On some tours where to stay in a mountain hut, it might not be possible to move luggage there, in that case, your main luggage is moved to the following accommodation. *Some tours this is different, please see your tour information pack for specific tour details.

What clothes should I bring?

On a walking holiday, you will need either strong hiking shoes or boots. We advise not to wear trainers. Waterproof gear is also essential for some countries. For a cycling holiday, if you have cycling clothes, you will probably want to bring them with you. However, if you don’t own any cycling gear then shorts and t-shirts will be fine.  

A “kit list” is provided in your tour material for you to have a look at and decide what gear you wish to take.

 

 

Is a cycling helmet provided?

We do NOT rent helmets for health and safety reasons. Please bring your own helmets.  In some countries, it is a legal requirement to wear a helmet so please make sure you take one with you.

What happens if I have a problem while on holiday?

If there is ever a problem while you are on holiday there is a local team which will be able to help you/offer advice. They can be contacted at the number provided in your tour information pack.


Why Book With Us?

  • 100% Financial Protection
  • Established in 1997
  • Family Owned Business
  • ABTA Member – Y6420
  • Great Value For Money

Opening Hours

Monday9am - 5pm
Tuesday9am - 5pm
Wednesday9am - 5pm
Thursday9am - 5pm
Friday9am - 5pm
SaturdayCLOSED
SundayCLOSED

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